Thank you for shopping at Casufit! We strive to provide you with the best shopping experience possible. In the event that you need to return a product, please review our detailed return & refund policy below.
1. Eligibility for Returns:
- To be eligible for a return, the item must be in its original condition, unused, unworn, and with all tags and labels attached.
- Please note that certain items, such as underwear, swimwear, and earrings, are non-returnable for hygiene reasons. We apologize for any inconvenience caused.
2. Return Process:
- If you wish to initiate a return, please contact us at contact@mail.casufit.com with your order number and the details of the item(s) you would like to return.
- We will provide you with a return authorization and further instructions on how to proceed with the return.
- Please ensure that the item is securely packaged to avoid any damage during transit.
3. Return Reasons and Associated Policies:
a) Client Responsibility (Remorse):
- If you have a change of heart or are not satisfied with the product you received, you may return it within the specified timeframe outlined below.
- We kindly request that you cover the cost of return shipping. Once we receive the returned item, we will process a refund for the product's purchase price, excluding any shipping charges.
b) Defective Item:
- In the rare event that you receive a defective item, please contact us immediately within 3 days of receiving the product.
- We will arrange for the return shipping of the defective item at our expense.
- Once we receive the defective item, we will inspect it and proceed with either a refund or a replacement, depending on your preference and availability of stock.
4. Timeframe for Returns:
- For returns due to client responsibility (remorse), you have an unlimited timeframe to initiate the return from the date of purchase.
- For returns due to a defective item, please notify us within 3 days of receiving the product.
5. Refund Process:
- Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria mentioned in Section 1.
- If the return is approved, we will issue a refund to your original payment method within 3 business days.
- Please note that the processing time for refunds may vary depending on your financial institution.
6. Re-Stocking Fee:
- We do not charge any re-stocking fee for returned items. You will receive a full refund of the product's purchase price, excluding any shipping charges.
7. Exchanges:
- Unfortunately, we do not offer direct exchanges. If you wish to exchange an item for a different size or color, please initiate a return as per the instructions provided in Section 2 and place a new order for the desired item.
8. Order cancellation:
Your order shall be fully refunded if it is canceled within 24 hours of your purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders canceled after 24 hours of the purchase but before the shipment, a 15% cancellation fee shall be applied. We will NOT accept an order cancellation request if the order has already been shipped.
9. Contact Us:
- If you have any further questions or concerns regarding our return policy, please don't hesitate to contact us at contact@mail.casufit.com. We are here to assist you and ensure your shopping experience is satisfactory.
Please note that this return policy is subject to change without prior notice. It is recommended to review the policy periodically to stay informed about any updates.
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