Thank you for shopping at Casufit! We strive to provide you with the best shopping experience possible. In the event that you need to return a product, please review our detailed return & refund policy below.
1. Eligibility for Returns:
- To be eligible for a return, the item must be in its original condition, unused, unworn, and with all tags and labels attached.
- Please note that certain items, such as underwear, swimwear, and earrings, are non-returnable for hygiene reasons. We apologize for any inconvenience caused.
2. Return Process:
- If you wish to initiate a return, please contact us at contact@mail.casufit.com with your order number and the details of the item(s) you would like to return.
- We will provide you with a return authorization and further instructions on how to proceed with the return.
- Please ensure that the item is securely packaged to avoid any damage during transit.
3. Return Reasons and Associated Policies:
a) Client Responsibility (Remorse):
- If you have a change of heart or are not satisfied with the product you received, you may return it within the specified timeframe outlined below.
- We kindly request that you cover the cost of return shipping. Once we receive the returned item, we will process a refund for the product's purchase price, excluding any shipping charges.
b) Defective Item:
- In the rare event that you receive a defective item, please contact us immediately within 3 days of receiving the product.
- We will arrange for the return shipping of the defective item at our expense.
- Once we receive the defective item, we will inspect it and proceed with either a refund or a replacement, depending on your preference and availability of stock.
4. Timeframe for Returns:
- For returns due to client responsibility (remorse), you have an unlimited timeframe to initiate the return from the date of purchase.
- For returns due to a defective item, please notify us within 3 days of receiving the product.
5. Refund Process:
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